What is Trusted Choice?

Trusted Choice® Pledge of Performance

Trusted Choice® agencies are insurance and financial services firms whose access to multiple
companies and commitment to quality service enable us to offer our clients competitive
pricing, a broad choice of products and unparalleled advocacy.

As a Trusted Choice® agency, we are dedicated to you and are committed to treating you as
a person, not a policy. This commitment means we shall:

• Work with you to identify the insurance and financial services that are right for you,
  your family or your business and use our access to multiple companies to deliver those
  products.
• Guide you through the claims process for a prompt and fair resolution of your claim.
  Help you solve problems related to your coverage or account.
• Explain the coverages and options available to you through our agency, at your
  request.
• Return your phone calls and e-mails promptly and respond to your requests in a timely
  manner.
• Provide 24/7 services for our customers, offering any or all of the following: emergency
  phone numbers, Internet account access, e-mail and call center services.
• Use our experience and multiple company relationships to customize your coverage as
  needed.
• Commit our staff to continuing education so they may be more knowledgeable in
  serving you.
• Treat you with respect and courtesy.
• Conduct our business in an ethical manner.

We pledge this to you, our clients and ask that you let us know if we fail to meet our
commitment, so we may take corrective action.